Shipping Policy

Below is the progress of your order:

1. First: After you finish placing your order, it will be captured and transfer to "Processing" process. This process would take 1-3 days to complete.
2. Second: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order.
   
   Delivery times will be 15 to 20 business days.

* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.

HOW CAN I TRACK MY ORDER?

 After we have shipped your order out, an email which is entitled "A shipment from order XXXXXXX is on the way" will be sent to the email that you used when placing your order.

And you can track your order by filling the order number at 

https://solhoppa.com/pages/track-my-order

All you need now is just simply click to the tracking code provided at that page to check your order's status.

**Please note after receiving your tracking number it can take up to 2-3 days for the tracking to update**

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop. 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY DO I HAVE TO PAY AN EXTRA FEE FOR SHIPPING COMPANY TO RECEIVE MY ORDER? 

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.