Help Center

Below is the progress of your order:

1. First: After you finish placing your order, it will be captured and transfer to "Processing" process. This process would take 1-3 days to complete.
   
   
2. Second: After the "Processing" process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order.
   
   Delivery time will take up to 2-3 weeks. Most of items will be delivered in two weeks.

* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.

Since an order needs up to 3 weeks to be delivered, please don't reach out to us if that period has not passed.

After we have shipped your order out, an email will be sent to the email that you used when placing your order.

To Track your order simply take the tracking number provided and paste it into solhoppa tracking page (https://solhoppa.com/pages/track-my-order)

Simply enter on the tracking code provided on the in the email to check your order's status.

**Please note after receiving your tracking number it can take up to 2-3 days for the tracking to update**

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.